The decision to make first
A visitor may be able to browse photographs but unable to submit an inquiry because a form label, focus state or control is difficult to use. Test the essential reading and contact tasks with keyboard navigation, enlarged text and clear visible labels before relying on automated checks alone.
What the handoff should contain
Record page, task, input method, observed barrier, expected behavior and the person responsible for the correction.
Suggested wording to approve
Example wording: “If the inquiry form is difficult to use, contact the team through the alternative route shown here and explain the request you need help submitting.”
Test the difficult case
Navigate from a listing to a completed fictional inquiry without a mouse and repeat the task on a narrow screen with larger text. Do not claim full compliance or certification from a quick scan; describe the actual checks and address reported barriers through an ongoing process.
Worked example
Fictional example: Keyboard focus enters the listing gallery but cannot reach its close control. The visitor cannot return to the inquiry form without a mouse, so the essential task fails. Fix and retest the navigation sequence rather than relying on a favorable automated score or a general accessibility statement in the footer.
Review it in operation
Review problems that block contact or error recovery first, and retest the same task after each relevant interface change.
Check before you launch
- Test the essential reading and contact tasks with keyboard navigation, enlarged text and clear visible labels before relying on automated checks alone.
- Record page, task, input method, observed barrier, expected behavior and the person responsible for the correction.
- Navigate from a listing to a completed fictional inquiry without a mouse and repeat the task on a narrow screen with larger text.
- Review problems that block contact or error recovery first, and retest the same task after each relevant interface change.
Further reading
Real estate team call-capacity calculator ↗
Try Ava with your business’s public information ↗