The decision to make first
Listing changes can accumulate across a busy week, and a team may not notice that old answers remain available through its assistant or website. Use a short review focused on changed, expired and unanswered items rather than rereading every unchanged sentence in the knowledge base.
What the handoff should contain
Include status changes, price changes, reassigned agents, expired events, withdrawn pages and questions awaiting a verified answer.
Suggested wording to approve
Example wording: “This review confirms which public facts changed and whether every relevant channel now uses the approved version, not whether the page still looks polished.”
Test the difficult case
Include a deliberately stale fictional listing in the review set and verify that the reviewer finds and corrects all affected surfaces. Do not mark the review complete after editing only the source document when the deployed website or assistant still serves an older copy.
Worked example
Fictional example: The weekly list includes a changed price, an expired open house and a reassigned listing. The reviewer checks actual public answers after editing the source records. Completion requires the deployed surfaces to show the approved changes; a document marked updated is not enough if the website or assistant still uses an older copy.
Review it in operation
Track unresolved corrections with an owner and deadline so the weekly meeting does not become a list of issues nobody actually publishes.
Check before you launch
- Use a short review focused on changed, expired and unanswered items rather than rereading every unchanged sentence in the knowledge base.
- Include status changes, price changes, reassigned agents, expired events, withdrawn pages and questions awaiting a verified answer.
- Include a deliberately stale fictional listing in the review set and verify that the reviewer finds and corrects all affected surfaces.
- Track unresolved corrections with an owner and deadline so the weekly meeting does not become a list of issues nobody actually publishes.
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