The decision to make first
A visitor may want to speak rather than type, but microphone permission and device limitations can interrupt an otherwise straightforward property inquiry. Offer an explicit voice start action, a visible end control and a text alternative that preserves the same approved public-information boundary.
What the handoff should contain
Show selected business context, connection state, microphone status, demonstration limit and the route back to text if voice cannot start.
Suggested wording to approve
Example wording: “You can start a voice demonstration when you are ready, or use text instead. Ava is an AI assistant, and no showing is confirmed by the demonstration.”
Test the difficult case
Test denied permission, a lost connection, a headset change and the visitor ending the session while the assistant is speaking. Do not request microphone access on page load or continue showing an active session after the audio connection has ended.
Worked example
Fictional example: The visitor starts a voice session, loses the connection and selects text instead. The interface should show that voice has ended and provide a usable continuation path without implying that audio is still connected. Any transcript or context carried forward must remain within the approved public-demo scope and the visitor’s intended session.
Review it in operation
Review connection failures separately from response quality and ensure the visitor can still reach the team through a working non-voice path.
Check before you launch
- Offer an explicit voice start action, a visible end control and a text alternative that preserves the same approved public-information boundary.
- Show selected business context, connection state, microphone status, demonstration limit and the route back to text if voice cannot start.
- Test denied permission, a lost connection, a headset change and the visitor ending the session while the assistant is speaking.
- Review connection failures separately from response quality and ensure the visitor can still reach the team through a working non-voice path.
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